I'm not sure how legal this is but I am in credit on my account and when I try and lower my direct debits each month they set a benchmark as to how low this can be. ??
I have never been in debit or any form of debt to Eon yet they set the DD tariff so that I am constantly in credit !!
I think this takes away customers consumer choice !
Any thoughts please
@Ceinwen Probably the best thing to do is change to a Variable Direct Debit as long as you don't mind it being higher during the winter months. It means your credit will become zero and you only pay for what you use. You will need to contact Customer Services to do that.
Fixed DDs are affected by the Estimated Average Usage and Estimated Average Cost that are the result of an industrial algorithm.
It might also be worth looking at this post: https://community.eonnext.com/thread...ll=1#post54681
Last edited by WizzyWigg; 2 Weeks Ago at 10:01.
Reason: Extra information
you can contact them with up to date readings , demand (yes) return of your credit and set a new DD for the next 12 months. It will mean your account will go into debit quite quickly.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Hi @Ceinwen 👋, I hope you're well! Is the issue now resolved with reducing your direct debit, did you contact Customer Services? Some great advice from @WizzyWigg regarding updating your direct debit to variable to pay solely for what you use! 😃
'There is no power for change greater than a community discovering what it cares about.' - Margaret J. Wheatley 👫
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
