[dl1234]

This last message finally made me get my act together and switch away from EON.
I found the tone of it to be rather aggressive and totally unnecessary - especially the last paragraph.
I am fed up with effectively having to prepay and provide EON a free loan.
I am perfectly capable of managing my money and my bills.

That in-credit line was before they took the current DD which would have been taken a couple of days after this message and put me well in credit again.

Looks like the ups and downs are only OK if they are in EONs favour.


We're here to help you keep your account in good shape and make sure you don't build up too much credit or debt.

Even though you're in credit by £123.63, you're using an average of £26.34 more each month than your current Direct Debit (DD) payment covers, which means your account balance is £258.36 behind where we'd expect it to be at this time of year.

It's perfectly normal for your balance to go up and down as the seasons change and you use more or less energy - you could be in debt at the end of winter or in credit at the end of summer.

But sometimes you can build up too much debt, which is when we'll ask you to make a one off payment and change your payment amount. This is to get your account back on track and make sure your payments cover your ongoing energy use, to help you avoid building up debt over winter when you use more.

What you need to do.
The quickest way to get your account back on track is with a one off payment of £258.36 on a credit or debit card, and by changing your monthly DD to £187.23. Just tap the button below to make a payment online, or give us a call and we'll help you sort it.

If you don't do this we'll change your monthly DD to £208.76, starting with your December payment. We'll also continue to review your account regularly to check your DD is set to the right amount.

[meldrewreborn]

@dl1234

Their statement is absolute nonsense and completely contradictory.

If you are in credit you could reasonably expect that credit balance to diminish into the winter months and even go into debit, indeed they acknowledge that with

"It's perfectly normal for your balance to go up and down as the seasons change and you use more or less energy - you could be in debt at the end of winter or in credit at the end of summer."

They then say "But sometimes you can build up too much debt, which is when we'll ask you to make a one off payment". Two issues here 1) you're not in debt, and 2) who decides what is "too much debt"?

My approach is to give them up to date readings, then ask for all your credit back, and then set a new DD, which will mean your account will go into debit through the winter months, which as they've acknowledged "It's perfectly normal for your balance to go up and down as the seasons change and you use more or less energy - you could be in debt at the end of winter or in credit at the end of summer."

I hope your new supplier is better, but I suspect that this tactic will apply everywhere. But by moving you'll actually achieve what my tactic suggests - your credit back and a new DD!! But in 6 or 9 months time they'll likely try the same thing.