[Mailman]

Originally Posted by Lance

Just to be absolutely clear, I have been very careful to not make an assertion of fraudulent behaviour. I came here after somebody that I trust as a sober-minded character suggested that the communications I had had with E.ON came dangerously close to it - an important distinction I think.

Yes the thread title did state `possible` so apologies. My original reply has been amended accordingly.

I'm not a particular fanboy of any energy company but I still maintain that it's just as likely that Eon Next's DC may have created the issues rather than Eon Next themselves. And sometimes it is due to the customer as well. Take your pick. Eon Next, their DC etc work to these hidden industry flows which can and do come a cropper as you have discovered. As the staff are on-board in this thread I shall leave them to sort you out on your particulars rather than having a stab myself at what I think might have happened. 👍

[Lance]

Originally Posted by meldrewreborn

@Lance
If no night consumption has been recorded recently.and you were supposed to be on a dual rate tariffs, then you meter must have been remotely reprogrammed, assuming it did record correctly before. That can only have been done by Eon Next.

E.ON's explanation:
"What we've found with some multi-rate meters that have switched from other suppliers is that upon the switch, it has reverted remotely to a 1 rate meter, meaning all usage is charged at 1 rate as opposed to being split between the two, unfortunately we do not know why this is but looking at your account, this has now resolved itself and the usage is now being recorded between each register."

Again, no error on E.ON's part, it's just one of those things and a complete mystery.
BTW, it didn't resolve itself, it took three emails from me to get it resolved. No mention of that.
I'm all out of patience I think.

[Lance]

@DebF_EONNext
I switched direct.
My previous supplier was taking smart meter readings daily. I have two years worth of them. They did not therefore request a closing reading.
E.ON asked for manual readings along with photographs which I provided.
E.ON accepted the opening readings given by me and presumably my previous supplier.
E.ON then billed me with a statement that contains a fictious 'estimated' & impossible reading.
I pointed this out but my assertions were dismissed.
I raised a complaint.
We are now into the third week and eighth email exchange of this procedure.
I have been offered various excuses, none of which ever quite admit any fault on E.ON's part.
After being told that the opening readings were validated, now they are not valid and a dispute is being raised against my previous supplier.
I didn't doubt any of the information @Mailman provided, I just wasn't sure how relevant it was. I've learned a lot about how providers operate.
I'm not worried, thanks for your concern, I'm disappointed and out of patience. It's not even a large amount of money, it's the principle.
I pay E.ON for a product & service. One could argue that the product has been delivered but the billing is incorrect and E.ON appear to be at pains to point the finger elsewhere, anywhere in fact rather than accept the blindingly obvious reality that they are themselves at fault.
Thanks for taking the time to reply.

[meldrewreborn]

@Lance

You are getting there slowly if the recording issue is now resolved. It would appear getting reasonable reading data for any price change points might be the remaining issue, and as you say the monetary value is not large.

Almost every large organisation finds it difficult to admit fault and they usually get away with that position, unless subjected to legal investigation which isn’t going to happen here.