Smart meter doesn't reflect readings

  • megawhat's Avatar
    Level 1
    Sorry, another "smart meter not accurately syncing" post!

    My meter shows the following readings:


    • Gas: 8861
    • Elec: 23265


    But looking at my last "Smart" readings in my EON Next account, I get:


    • Gas: 8858 (08/09/24)
    • Elec: 21358 (08/10/24)


    So gas is only off by a bit... but electricity is over 1,900 Kwh out.

    My bills have also been weird. Suddenly £400 higher once I submit a reading, followed by a £400 credit some months later when the smart meter posts an updated reading.

    How do I get the two in sync?

    Thanks in advance!
  • 1 Reply

  • meldrewreborn's Avatar
    Level 91
    @megawhat

    are you getting your reading from the in home display or direct from the meter itself? Is it possible that you actual meter has two registers and you are reading the total of the two and eon are only using one? How long have you had the meter? Sorry for the many questions but it’s a strange one.
    Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.