Just discovered that the friendly hours now no longer apply to normal prepayment meters (key meters). Only applies to PAYG smart meters. Got told this by eon this morning, 14th Sept 24. Seems like this is an underhand way to get people to get a smart meter installed. Seems very unfair on people who do not want one.
Sneaky e-on
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- friendly hours
- key
- non-disconnection
- prepayment
- top up
- top ups
- traditional prepayment
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Community Team11 Hours AgoMorning @Pete19612
It's been a while since we've seen you around I hope you're well?
It sounds like the person you spoke to may not have had their coffee yet 🙈 traditional prepayment meters certainly still have friendly hours for electricity, there have never been friendly hours for gas as a safety feature.
The timing depends on your meter set up the lovely @Han_EONNext gave a great outline of the different times for each meter you can find this in one of your previous posts Pete19612: What are E.ON Next's Friendly Hours?
I will certainly get this fed back for you though, as we can't be giving out the incorrect information 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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Level 8411 Hours Ago@Pete19612
Looking around and about methinks it's not just EoN Next it applies to. 🕵
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