A smart meter was installed earlier in the year and my hot water stopped working after installation. I never connected the issue and paid £170 for it to get fixed by a plumber.
I’ve now turned on my storage heaters and both aren’t working. Can anyone suggest a solution please?
It sounds as though a 5th terminal on your meter should have been linked into the hot water and storage heater circuits, but was not installed.
I'm only a very amateur electrician but I act as agent (I'm on commission of 20% of nothing) for @retrotecchie who is a professional and can advise more fully.
In the meantime a photo of the set up might help - use the box to the left of the video camera in the menu bar above your reply to post a photo.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As my learned colleague @meldrewreborn rightly points out, a photograph of your setup would help enormously. Ideally showing the meter make and model, and any cabling coming out of the meter showing any terminal blocks, etc. If you could also photograph any fuseboxes/consumer units that would also assist greatly. You would normally have two separate boxes if you have Economy 7 heating and hot water.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@ECmail Hi - I've posted my experiences elsewhere on this forum but your symptoms exactly match my experience. I was lucky enough to be experienced in similar matters (in the computing industry) and therefore tested my installation thoroughly on the day of installation...
Assuming that you have a 5 terminal meter and the 5th terminal is connected then you could have one of two faults (there may be more...). I have been told that a large batch of meters went into the field last year that had a faulty switch on the low rate circuit. All should have been withdrawn/replaced by now but since your installation was done a few months ago it may be one. This is an easy thing to test by a meter engineer - they need to perform an ALCS test on the meter (which supplies the low tariff circuit for 10 minutes). A failed meter will not be able to energise the circuit as the switch will pulse. A working meter will energise the circuit for 10 minutes. You can monitor this using the storage heater LED light on the charge circuit connection
Unfortunately, that is not my problem. In my case Eon appear to have sent out a meter which is programmed to cut the low rate circuit at 1AM after it is energised at midnight (both BST times). I am therefore getting a 1 hour charge overnight which is useless. It is probable that the meter is switching the low rate circuit on by default and the EON programming is then switching it off (this assumption is made because of the non standard time for the low rate circuit start). It is easy to test this yourself because the LEDs on the storage heaters will of course light at midnight and go off when the meter switches the circuit off.
The bad news is that getting Eon to arrange an engineer appointment in either circumstance is incredibly difficult. Your best bet is to write a complaining email to 'unhappy@eonnext.com', where the response and empathy is quite good but unfortunately the support from the rest of the company is abysmal. I have been escalating my own complaint for over 6 months and currently am on my 3rd meter (not working...)
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