Another method of attack in situations like yours might be to model what your expected monthly bills are between now and the end of March 2025 covering the autumn and winter months using the corresponding usage data from previous years. Set the direct debit to a figure to ensure your account balance gets no lower than £0 at any point making ad-hoc debit card payments if needed due to an abnormally cold winter. Roll on till April 2025 where you again look at the usage for the next 12 months and do a DD calculation based on 12 months usage. The only difference being that you don't go into debt on your account and credit will be built up during the winter months with the ideal situation arriving at April 2026 where you are once again back at an account balance of £0.
Either that or just go into VDD if you are able to manage it. Works flawlessly for me as I have a savings buffer to pay more for the heaviest winter months.
I agree with @Tommysgirl that the reply is probably a standard template. What the reply does make clear though is that the 'annual review' that we all supposedly have to ensure our DD is right for the next 12 months, is pointless because Sophie has said that they want to increase/change your DD on an ongoing basis.
It also suggests that they do not want you to have a negative balance, which makes a mockery of the fixed DD. That reply would only make sense if a customer has increased their usage from the norm.
It also suggests that they do not want you to have a negative balance, which makes a mockery of the fixed DD. That reply would only make sense if a customer has increased their usage from the norm.
Possibly this has been the reason why you got this email to increase your DD. That and the fact that when your EAU numbers are a little out of whack, this makes their DD calculation algorithm questionable. Exactly the reason why I went to VDD.
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