[retrotecchie]

@Snoop

Obsolete cellular 2/3G job. Some are still being installed as the meter teams still have large stocks of these. If it can't communicate now, it likely never will. Virgin Media are supposed to be replacing deprecated 3G telecoms masts with dedicated metering nodes...yeah right 🤣

A bit late in your case, but advice I give to anyone having a smart meter installed. If they try to fit anything with an older 3G comms hub, tell them to clear off and don't come back until they have a 4/5G unit on the van.

[Snoop]

Originally Posted by retrotecchie

@Snoop

Obsolete cellular 2/3G job. Some are still being installed as the meter teams still have large stocks of these. If it can't communicate now, it likely never will. Virgin Media are supposed to be replacing deprecated 3G telecoms masts with dedicated metering nodes...yeah right 🤣

A bit late in your case, but advice I give to anyone having a smart meter installed. If they try to fit anything with an older 3G comms hub, tell them to clear off and don't come back until they have a 4/5G unit on the van.

Thanks @retrotecchie

[Snoop]

Originally Posted by Snoop

Thanks @retrotecchie

@retrotecchie saved too soon. Was going to say, can I expect them to change it for a working one?

[retrotecchie]

@Snoop

I wouldn't hold my breath.

[Snoop]

Originally Posted by Snoop

@retrotecchie saved too soon. Was going to say, can I expect them to change it for a working one?

@retrotecchie ok thanks - well maybe if I stop providing manual readings and they can’t bill me! 😃

thanks for the tips anyway.

[meldrewreborn]

@Snoop

in theory yes. If the meter is fully operative but no readings of any description are getting through, that is highly indicative of a communications hub failing to contact the DCC system. Getting Eon Next to change the comms hub may be difficult- although they are now under remit to deal with these issues. Please let us know how you get on, including discussions with any energy experts, its how we learn how things are handled.

[meldrewreborn]

Originally Posted by Snoop

@retrotecchie ok thanks - well maybe if I stop providing manual readings and they can’t bill me! 😃

thanks for the tips anyway.

they’ll estimate your readings!

[Snoop]

So actually all LEDs on the communication unit are flashing once every seconds except the mesh one. And I’ve noticed that I can get full 30 minutely data for both electricity and gas from a third party app called bright. And the data seems to perfectly match up with likely usage - gas peaking when I use the shower as it’s summer and electricity in the evening with the oven.

So…. Looks like this is more of an EON Next back end/app problem more than the meter itself. On the phone at the the moment with them again to see if they can get it looked into again.

[retrotecchie]

@Snoop

One thing worth doing. Have a look at your account and see what meter serial numbers they have associated with your account.

Look at your physical meter serial numbers and make sure these match the numbers on your account.

We have heard of situations where the numbers don't match and this can sometimes lead to problems at the billing end.

If Bright is being populated with data (which is explicitly connected to yout meter serial numbers) then the meters themselves, the WAN and data communications via the DCC are clearly working as they should be and thus you are right - the 'disconnect' has to be at the supplier's end.

[Snoop]

The meter numbers and MPAN's seem to match up and are the same in Bright. I'll update again if EON end up having any luck fixing their back end (although they've been trying for over a year now so not holding out too much hope!).