You could download one of the several third party apps out there ( which usually also give a much better view of your usage than the supplier offerings). If the app can see your data then it is not a problem with the meter, comms hub or DCC but with the supplier. Gives a bit more ammunition in where to point the finger.
If routine data is getting through, but readings data is not it implies that between the comms hub and the supplier there is a problem, but whether it’s the DCC or the supplier at fault is impossible to say. There are no statistics published which allow us to see whether any suppliers have significantly worse dumb meters than others, but all suppliers have to use the DCC and the numbers of dumb meters are so large that it has to be, in my opinion, an industry wide problem , which smells to me of the DCC. We also don’t get any statistics about how long meters have been dumb. Obviously there will be new meters still going through initial setup, some with temporary glitches and so on but I suspect many meters are permanently dumb, and communication issues are rife.
Gas meters which rely on a battery to power wireless communication with the comms hub seem particularly susceptible to being dumb, and battery issues, only soluble by meter replacement, are the most likely culprit there.
EDIT
And of course the line from the suppliers has been in the past that so long as the meter is recording correctly then its smart function are not important. OFGEM has pulled the rug from under that line. But it concerns me that identifying what is actually preventing a smart meter from functioning correctly seems to be unnecessarily complicated, and can often result in premature meter replacement as a potential solution (at great cost if the meter isn't actually at fault), and we are all paying the price. There needs to be a proper process , agreed by all stakeholders, with the object of getting the smart metring system as a whole operating as it should at minimum cost.
