[solidbond]

Hi

Can anyone advise me on how to check if my smart meters are sending data out? The reason I ask is that neither the E.On Next app nor the Bright app are showing any data since last Monday (19th). In addition, when I go to glowmarkt website and download the data there is nothing since Monday either.

Tonight is when the readings are due to be taken for this month, so I want to check ASAP if there is a problem with the meters. Just to confirm, the usual 4 out of 5 green lights on the meter are flashing, so it appears to be working, but curious as to why there is no data on the apps.

[JoeSoap]

@solidbond

Try the smart meter checker first…

https://smartmetercheck.citizensadvice.org.uk/

[Mailman]

Originally Posted by solidbond

Tonight is when the readings are due to be taken for this month, so I want to check ASAP if there is a problem with the meters. Just to confirm, the usual 4 out of 5 green lights on the meter are flashing, so it appears to be working, but curious as to why there is no data on the apps.

If your previous meter reads are anything like mine, and if all goes well the readings are pulled in the wee small hours of 27th. However they won't appear on your account until much later during the day (as late as 2300). I'd suggest you wait and see on Tuesday and if no smart reads pulled, submit the manual read(s) before 2359 on 27th.

Re 3rd party apps Bright et al showing data up to and including Saturday's usage for me. 👍

[solidbond]

Originally Posted by JoeSoap

@solidbond

Try the smart meter checker first…

https://smartmetercheck.citizensadvice.org.uk/

Hi @JoeSoap - I've tried that and it says it's OK, but also states that it doesn't check if readings are being sent, and that is my current problem!!

[solidbond]

Originally Posted by Mailman

If your previous meter reads are anything like mine, and if all goes well the readings are pulled in the wee small hours of 27th. However they won't appear on your account until much later during the day (as late as 2300). I'd suggest you wait and see on Tuesday and if no smart reads pulled, submit the manual read(s) before 2359 on 27th.

Re 3rd party apps Bright et al showing data up to and including Saturday's usage for me. 👍

Thanks @Mailman. I'll be checking the reading in the morning, and keep an eye on the website to check if they've managed to get a reading

[solidbond]

Update on this - I contacted E.On Next via Facebook messenger yesterday (Weds) evening and they confirmed that there was a loss of connection to the meters and it would be passed to their 'smart academy'. Later in the evening I noticed that the IHD was no longer connecting to the meters, and when I checked I noticed that the Comms Hub lights were flashing in an unusual, and seemingly irregular, way. Got up this morning and no reply from E.On Next, and IHD still not connecting, with the wifi icon constantly flashing, and the lights on the comms hub still flashing irregularly. Looks like it isn't going to be a quick fix😞

[geoffers]

Originally Posted by solidbond

... Got up this morning and no reply from E.On Next ...

Don't expect a reply from EOn - they don't create "tickets" for queries/complaints like most companies, so there's no way for the customers to check the progress of their ticket, and it's unlikely that the query gets followed up at EOn's end as there's no audit trail for the query.

You may get lucky if it does get passed on, but don't bank on it.

[solidbond]

Originally Posted by geoffers

Don't expect a reply from EOn - they don't create "tickets" for queries/complaints like most companies, so there's no way for the customers to check the progress of their ticket, and it's unlikely that the query gets followed up at EOn's end as there's no audit trail for the query.

You may get lucky if it does get passed on, but don't bank on it.

I did ask earlier if there was an update, and the response was that the person I spoke to last night will contact me again when they hear from the smart academy, which could take up to 7 days. But the implication is that no-one else will respond, so I just hope she doesn't have any holidays, days off, sickness or decides to leave E.On otherwise I won't hear anything!

[solidbond]

Just to update, as of this morning the comms hub is now working normally, IHD is showing usage again and data appears for last 2 days on Bright, but E.On Next app obviously will take a few days before anything appears. Not had any word back from E.On Next though 🙄

[geoffers]

@solidbond These issues clearly show the fault is at the DCC end.

The meters store your half hourly usage, irrespective of the comms situation. So if neither EOn not Bright are showing any data for the missing periods that means that neither of them have been able to gather the data via the DCC.

Bright has now been able to download the data from the meter (via the DCC) and hopefully EON will follow suit shortly 👍

We all blame EOn, but I bet they get really pi$$ed off as they're not at fault