How to check if smart meters are sending data

Level 10

11 Hours Ago

278 views

Hi

Can anyone advise me on how to check if my smart meters are sending data out? The reason I ask is that neither the E.On Next app nor the Bright app are showing any data since last Monday (19th). In addition, when I go to glowmarkt website and download the data there is nothing since Monday either.

Tonight is when the readings are due to be taken for this month, so I want to check ASAP if there is a problem with the meters. Just to confirm, the usual 4 out of 5 green lights on the meter are flashing, so it appears to be working, but curious as to why there is no data on the apps.

4 Replies

Level 91

JoeSoap

10 Hours Ago

@solidbond

Try the smart meter checker first…

https://smartmetercheck.citizensadvice.org.uk/

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 59

Mailman

10 Hours Ago

Originally Posted by solidbond

Tonight is when the readings are due to be taken for this month, so I want to check ASAP if there is a problem with the meters. Just to confirm, the usual 4 out of 5 green lights on the meter are flashing, so it appears to be working, but curious as to why there is no data on the apps.

If your previous meter reads are anything like mine, and if all goes well the readings are pulled in the wee small hours of 27th. However they won't appear on your account until much later during the day (as late as 2300). I'd suggest you wait and see on Tuesday and if no smart reads pulled, submit the manual read(s) before 2359 on 27th.

Re 3rd party apps Bright et al showing data up to and including Saturday's usage for me. 👍

Level 10

solidbond

10 Hours Ago

Originally Posted by JoeSoap

@solidbond

Try the smart meter checker first…

https://smartmetercheck.citizensadvice.org.uk/

Hi @JoeSoap - I've tried that and it says it's OK, but also states that it doesn't check if readings are being sent, and that is my current problem!!

Level 10

solidbond

10 Hours Ago

Originally Posted by Mailman

If your previous meter reads are anything like mine, and if all goes well the readings are pulled in the wee small hours of 27th. However they won't appear on your account until much later during the day (as late as 2300). I'd suggest you wait and see on Tuesday and if no smart reads pulled, submit the manual read(s) before 2359 on 27th.

Re 3rd party apps Bright et al showing data up to and including Saturday's usage for me. 👍

Thanks @Mailman. I'll be checking the reading in the morning, and keep an eye on the website to check if they've managed to get a reading