[andrewtjb]

Hi

I'm hoping someone here might be able to help as I haven't had much luck with customer services.

Almost a year ago now my Trio II IHD stopped working. First it started just saying waiting for data then after a factory reset now it just sits on a splash screen saying connecting to smart meter.

If i go into system status its showing error code 22-0

This happened around the same time as e.on next were trying to solve a problem with my meters not sending them readings so i assume something they did remotely caused this.

Can anyone do a re-pair to fix this?

From what i understand this isn't something i can fix myself

Thanks

[meldrewreborn]

@andrewtjb

Others will help , but to assist can you say what the lights on the comms hub are doing- colour, flashing, frequency. It will help the diagnosis.

As general principle, suppliers regard the IHD as a bonus item and it will not be replaced, except in the first 12 months under a sort of guarantee. But the fault might lie elsewhere, hence the request for more information.

[geoffers]

@andrewtjb - have a look at my earlier post which I suspect is the real reason.

https://community.eonnext.com/thread...ll=1#post52282

So many people seem to have IHDs which suddenly stop connecting, and it seems to be EOn's policy to blame the IHD rather than addressing the real issue.

[andrewtjb]

Just looked at meter and 4 lights are flashing green every few seconds apart from the mesh light.

Unfortunately I'm aware of the 12 months warranty however I don't think there's anything physically wrong with the IHD.

As I said I think whatever they did to try and fix the issue with them not sending readings regularly caused it to become unpaired.