[Indyk_EONNext]

We just need a couple of details to get this processed for you quick and easy! 😊🏡

Here's what we'll need...

• 📅The date you are no longer responsible for the property. Quick note this may not be your actual move out date it could be the date your tenancy ends, completion of sale date.
• 🕛 Your final meter readings - these will be used for your final bill and we'd always prefer to bill you for energy that you have actually used rather than an estimate for your peace of mind. Our estimates will of course be based on previous usage so we'll try and get it as accurate as possible.
• 🏠A forwarding address this is to make sure you get sight of your final bill if you're not able to access your online account.
  
  If the property is rented...
  
  
• We'll ask for the landlord/letting agent details. This is also handy if any disputes around move out dates occur or if there are any issues with the final meter readings, if you're not able to provide final reads rather than an estimate we can reach out to any responsible letting agencies to confirm the correct reads.
• You'll be asked for any new tenant details if known even if you may not know all the details it helps us with the set up of the new account and to reach out to the right people - mostly cases where your property is being rented out you'll be expected to provide details for the new occupier so as the owner you won't be charged for any usage whilst you're not responsible.

I know that moving house can be stressful for so many reasons... but...

"The good news is you can take your current tariff to your new home." So one less thing to worry about! Even if Eon Energy are currently not supplying your new property we can request to be the suppliers and set you back on your original tariff - this process can take around 4 weeks. However if we are the suppliers at your new home, even better! As we can move everything across. 😊

If your home move is due to a bereavement...

We want to make the process as straight forward as possible for you as we understand this can be a very difficult time.
Letting us know online at Notify Now is a quick hassle free service - we aim to complete these within one working day. However if you'd like to speak to us directly call 0808 501 5035

WHO IS RESPONSIBLE FOR THE PROPERTY WHEN THE CUSTOMER PASSES AWAY?
Until the property is sold, passed back to the landlord or the council The responsibility will still remain under the customer’s name.

DOES THE SUPPLY CUT OFF WHEN A CUSTOMER PASSES AWAY?
No, the supply will stay active.

HOW DO I REQUEST A REFUND?
Please call or email us.
We have our very own Bereavement expert here on the Community @Milly_EONNEXT as we understand there can be a lot of confusion and worry at this time and many questions

If you do need to reach out or want to learn more head to ➡ Contacting E.ON Next when there's been a bereavement.