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What's happening? 😊

We’re continuing on our journey to switch our Customers to paperless, with a further 130,000 Customers switching! This means they’ll receive their bills and any communications digitally from 14 August.

Why are we doing this?

First and foremost, we’re digital first! Here’s a few reasons why:

Customer experience:

• Our customer journeys are designed to be digital - letting customers do things like give meter readings or make payments online, whenever and wherever they want.
• Post can be slower to arrive and might not give customer as long to act if they need to.
• 12 paper bills are year can cause a lot of clutter and will need to be disposed of!
• With online account management customers have all their info in one place and can access it on the move via phone or tablet!
  

Environmental benefits🌳

Reduced paper consumption:

• Our customer journeys are designed to be digital - letting customers do things like give meter readings or make payments online, whenever and wherever they want.
• Going paperless significantly reduces the need for paper, contributing to decreased deforestation and conservation of resources. Contributing to a smaller carbon footprint! Supporting the UK's journey to net zero - click to read more about the different ways we’re contributing to that target.

Lower carbon footprint:

• By reducing the production, transportation and disposal of paper, we can lower our carbon emissions and even our energy consumption. ☁
• By striving to go paperless, an average organisation can save around 48 trees a year!🌳

Less waste:

• Going paperless minimises waste from printing and paper disposal, helping companies contribute to a cleaner environment 🌸

Financial benefits 💰

Cost savings:

• We can save on printing, paper, storage and mailing costs. Leading to significant financial benefits over time
• It costs us 56p per paper comms, per customer
• If we switched 280k customers to digital billing, that would save us £3.1 Million

Customer experience benefits 😊

Faster service:

• Going Paperless allows for quicker response times. The quicker we can communicate with customers, the quicker they can get in touch with us if somethings wrong
• Customers won’t need to wait for their bill in the post, they’ll be able to see their bills at the touch of a button! Super quick.
• They’ll also be able to view all of their previous bills in one place if they need to go back and look at other bills for any reason
• If a customer wants to save their bills to their computer, they can do this really easily. It’s then stored on their computer and protected in their drive. Their computer will likely be password protected too, meaning there’s more security than storing their bills in paper format.

Who's already paperless and how are you finding it? 👀 We'd love to hear from you