[Issa]

Since purchasing my property 2003 the tariff was set at Economy 7. In 2018 I requested E-onext to fit a smart meter (dual tariff). I rented out my home 2018-2024. At some point the tariff was changed to a single tariff with British Gas. On returning to the property I am having difficulty getting E-onext to return the tariff to Economy 7. I get told in numerous calls to E-0next that my request has been forwarded to the ISE (Instructions For Further Action) I want to sell the property, the purchaser (a landlord) will not complete the purchase until the change is made. I am legally unable to rent the property until the change is made. Can anyone advise how I can put pressure on the ISE.

My problem started in early May, when the property's energy rating was reduced, because the tariff had changed from the previous rating. British Gas were unable to help me. I requested a move to E-on, they fitted the smart meter on 4th June, switched 4th Jul. I specifying that Economy 7 tariff was required. E-On have confirmed, after I sent photos, that the meter can supply 2 tariffs. I phone regularly and ask and get, follow up emails, which never show that the issue is progressing. I have escalated the request to a complaint, but I am always told the ISE have a backlog to deal with. Where do I go from here?

The meter was fitted in 2018, the tariff was changed at a later date. No other changes are required to attain a higher
EPC. The meter is dual tariff so can support Economy 7. I need a computer person to remotely re programme my smart meter. What do you do if you have complained and still the problem does not progress.?

I do not think there is an ombudsman for Energy. I changed from British Gas because they said they couldn't do the change. Getting in contact with the correct person/department is my problem. I have been told the process is immediate, when I get to the front of the 'backlog'. I phone weekly.

[WizzyWigg]

Originally Posted by Issa

I do not think there is an ombudsman for Energy.

Energy Ombudsman website might be worth a look but the priority at the moment, and has been for quite some time for all suppliers, is fitting new smart meters and trying those dumb smart ones to communicate where possible. It's a waiting game until an engineer is in your area.
https://www.energyombudsman.org/

[Issa]

E-On have confirmed, after I sent photos, that the meter can supply 2 tariffs. I need a computer person to remotely re programme my smart meter.
I will register with the Ombudsman on the 4th Sept-8wks since the transfer, 12 wks since the request and agreement to transfer the property to E-ONEXT on an Economy 7 tariff. A long expensive wait- loss of rent and sale of property (hopefully not-the buyer wants to finalise on the 1st Sept.)
Thank you for the help.

[Issa]

Hi All, on my daily call to E-ON I gained further knowledge of my problem. E-ON fitted my dual tariff meter in 2018. On the 25th June 2024 E-ON acknowledged that my meter was Dual tariffs-I send photos. Today I am told the problem is with the National Grid Database - the property is registered as having a single tariff meter. Can anyone help with how I can put pressure on National Grid Database to sort out my problem. Does the Ombudsman cover the National Grid Database? Thank you for all your help.

[Issa]

On phoning National Grid Database I was told they do not hold information for my area Kent. I will now phone Northern Powergrid.............

[Issa]

No not Northern Power-grid, UK Power-network .........

[meldrewreborn]

@Issa

Your contract is with Eon Next, and it is they that you complain about to the ombudsman, after your complaint has been in for 8 weeks and not satisfactorily resolved.

[Issa]

If Eon Next (was it them - that title is relatively new - or old Eon or some predecessor?) fitted the meter then they have the responsibility for getting the national database corrected. Even if it were somebody else its still eon next's responsibility to ensure the database is accurate. Every time a meter is changed the database should be updated, but it starts, I suppose, normally with the engineer doing the meter fitting. Tampering with the database by back office Eon Next Staff would be an unusual event, and probably restricted to a limited number of authorised people. But It should be capable of swift resolution. Have you kickedI think the database off a complaint yet?

E-on has failed to change database since requested on June 1st. We must assume that E-On on fitting a dual tariff failed to update the database correctly. Maybe capable but not happening. I lodged a complaint 8th Aug.

[Issa]

I lodged a complaint 8th Aug (backdated) Ombudsman 8th Sept. I expect to have lost the sale by then. I have lost rent since May 1st around 4000 pounds.

[Issa]

On 23rd June E-on confirmed that Flat12 had a dual Tariff meter. I have phoned regularly to be updated about my rquest to have the meter returned to an Economy 7 tariff, only to be told that by every Tom **** and Harry that my request would be escalated. On the 8th Aug I I decided to phone every date for an update. This morning I behaved a bit unreasonably.and I was told 'Someone' would phone me back. 'Someone' phoned me back !!!!!!!! I am now told I have a broken meter (it emits one signal)-2 months to work that out !!!!!!! 3 months if I include British Gas. I await an appointment for the meter to be replaced................... This sort of 'stuff' is exhausting.