@Poppy_EONNext hi Poppy, unfortunately even though the old meter and the new communicating meter shows the same pattern of usage, the complaints team refuse to acknowledge that there has been a mistake with the reading for both the initial installation of the smart meter and the consequent meter reading. The engineer that came to take a look even said that it wasn’t possible to use that much electricity and that it was incorrect.
I’ve had to escalate to the ombudsman
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