[Trianglify]

Hi all

I got a new smart meter installed 13th June, however it is unable to get any signal to send readings automatically so I have to manually take them.
The reading noted on the new meter was 0000 and as of 25th July, it is reading 2654 kWh

My past readings on my old meter averaged about 6.5-7 kWh per day
This month’s reading is averaging 55 kWh per day

Since 25th July to today, the reading has shown 50kwh so around 7.5kwh average over the week which seems normal again

The creep test showed no movement

I am suspect that the meter didn’t in fact start at 0000 but because that is what is written on the white tag, Eon are saying that the reading is correct even though it’s a totally crazy number. I don’t want to call someone in and get charged the call out fee if they are going to do the tests and find no issue (as the past week has looked normal) but I don’t know how to dispute this charge since it’s really far fetched and out of normal range

[Mailman]

@Trianglify

See if you can lift the usage data since the install date. A few of us use the Bright app and find it reliable. Also do you have a functioning IHD as that will reveal historical usage? I would also double check that your smart meter is or is not connecting to the DCC via the Citizens Advice website.

[Trianglify]

Thank you- I tried this and did the setup with Bright but it says my meter point number is not eligible for this service which could be that I don’t have a smart meter?

the meter that is installed is a Kaifa MA120
I was also not provided with an IHD

The DCC link says it can’t find my meter

[Mailman]

@Trianglify

Get a torch and just recheck your electric meter again. Make sure the figure of 2654 is NOT actually 265.4 which would be in line with what your previous consumption rates were. If you also wear glasses (like me) its very easy to miss the decimal. If the figure of 2654 is correct then you have used more juice in 42 days since the meter was installed than I use in 1 year.🤔

It may be a little while yet before your smart meter is enrolled on the DCC and smart meter readings should start being lifted on a monthly schedule.

Is your new smart meter showing on your account? Or is the old one still showing?

Lastly I would badger/complain Eon Next to explain why you did not receive an IHD to go with this smart meter? The IHD needs to be paired to your meter so possibly get Eon Next to provide another appointment for an IHD to be paired up at the premises. 👍