I would never recommend EON NEXT to anybody, I have been with British gas since the age of 18 and fancied a change. They told me for a year i was £1000 in credit which i was happy with, when I asked to lower my monthly direct debit they then said im actually £1300 in debt which im still -£1,142.61 DR
I'm one of the coordinators in the community it's lovely to virtually "meet" you! This sounds like you may have had a catch up bill, was your account billed to estimates or un-billed for a period of time? You can view your meter readings and your statements if you log into your online account so you can see exactly what you have been billed to and for what period 😊
If your account has been estimated over 12 months or un-billed for over 12 months you may be eligible for backbilling however our energy specialists will be able to advise you further on this.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Good Morning my account was unbilled for a long period of time I was paying £5 DD per month and using a lot more without my knowing. There was nothing anybody could do i wish i would of stayed British gas Thank you
Although you shouldn’t have to do it, you could have taken you readings, calculated your bills yourself and paid money into your account, or perhaps saved the money in an interest bearing account.
paying £5 per month doesn’t even cover standing charges, let alone any energy use. We don’t have any insight into your exchanges with customer services, but failures all around it seems.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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