[C383hbv]

Right what eon next do to show offgem that th refund you without giving you the money. What they do is create folse details by stating to you that they have reversed a previous charge but add this as a minus amount let's say you have 100cr in your eon account and you want to take this amount out they will do a reverse previous charge for 100 but add it on your account as a -100 so now you will be in 100 det then they will add a refund to your account for +100 pounds this then removing the 100 pounds this then removing the -100 making your account balance zero when anybody looks at your account they state you have already been refunded

[meldrewreborn]

@C383hbv

IF you contact customer services with a current meter reading for each fuel then they will update your account and, if you wish to be refunded your credit, they will do so - it takes a few days but they will do it. Recovering your credit might though mean that your Direct Debit is adjusted upwards as the credit will no longer be there to offset future energy consumption. If you wish you can switch to variable Direct Debit where your charge will be per your monthly billing and vary from month to month. That will ensure your credit is used up as future bills are offset against the credit. It does mean your Direct Debit will vary and will usually be greater in the winter.

[geoffers]

Originally Posted by C383hbv

... they do is create folse details by stating to you that they have reversed a previous charge but add this as a minus amount let's say you have 100cr in your eon account and you want to take this amount out they will do a reverse previous charge for 100 but add it on your account as a -100 ... etc...etc...

@C383hbv - what you're attempting to describe is something called double entry bookkeeping which is the fundamental of all accounting practices.

For every account movement there has to be an equal and opposite movement where money is moved into another account, which allows the books to be kept in balance.

For instance if your EOn account stands at £100 and your bank account is to be credited with plus £100, your EOn account will be debited by minus £100 bringing your EOn account balance down to zero and keeping the accounts in balance.

If you haven't seen the credit of £100 into your bank account you need to contact customer services to query why this transfer hasn't happened.

What you may have seen on your account could be a recalculation of your energy costs since maybe you weren't actually £100 in credit due to estimated meter readings. They occasionally have to recalculate the true account balances since they won't credit you money which they don't actually owe you.

This can get particularly complicated if there have been tariff changes during periods of estimated meter readings since how do they know how much energy has been used at various times during the estimated readings.