Right what eon next do to show offgem that th refund you without giving you the money. What they do is create folse details by stating to you that they have reversed a previous charge but add this as a minus amount let's say you have 100cr in your eon account and you want to take this amount out they will do a reverse previous charge for 100 but add it on your account as a -100 so now you will be in 100 det then they will add a refund to your account for +100 pounds this then removing the 100 pounds this then removing the -100 making your account balance zero when anybody looks at your account they state you have already been refunded
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