Hoping someone can help and perhaps copy in an E.ON Next representative to assist in resolving an account issue.
What is a typical duration for the IFA team to rectify meter account details?
I initiated a switch to E.ON Next at the end of Jun-24 as a new customer via telephone as the online portal showed my address as having a single rate meter. This is/was incorrect as I had a SMETS2 meter installed in 2022 which has been fully functional as a multi-rate meter with my previous supplier.
I was assured on the phone that this would be taken into consideration and all was ok. Subsequently, on 01-Jul-24 when the switch took place, the account was setup as a single rate meter. This has now caused a delay and I'm still on the more expensive Next Flex tariff rather than the Next Drive v3 tariff.
I was advised to supply photos and video of my smarty meter to E.ON so that the IFA team (?) could resolve the issue. That was done on 02-Jul-24.
I've been advised 10 working days - it has now been 14 working days.
What is a typical duration for the IFA team to rectify meter account details?
I initiated a switch to E.ON Next at the end of Jun-24 as a new customer via telephone as the online portal showed my address as having a single rate meter. This is/was incorrect as I had a SMETS2 meter installed in 2022 which has been fully functional as a multi-rate meter with my previous supplier.
I was assured on the phone that this would be taken into consideration and all was ok. Subsequently, on 01-Jul-24 when the switch took place, the account was setup as a single rate meter. This has now caused a delay and I'm still on the more expensive Next Flex tariff rather than the Next Drive v3 tariff.
I was advised to supply photos and video of my smarty meter to E.ON so that the IFA team (?) could resolve the issue. That was done on 02-Jul-24.
I've been advised 10 working days - it has now been 14 working days.
