Apparently EDF came bottom of their list after a switch to a new billing system - I mentioned that I couldn't change my DD with EDF via the web a while ago.
EDF queried the methodology of the survey say as it was only based on Telephone responses it was unfair to them.
Personally I prefer the telephone as I want to be treated as an individual with human contact, although my interaction with customer services is very infrequent.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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