[barrycooke]

I have just received my latest bill and it says that my amount in credit has gone from £137,90 to a massive £2896. Is this correct or a mistake. (help)

[WizzyWigg]

Evening @barrycooke It sounds a little strange. 🤔 Does your online account say the same?
You are probably going to have to contact Customer Services, ways to do so here: https://eonnext.com/contact

[JoeSoap]

@barrycooke

Is/are the meter reading or readings on this latest bill correct? Check it/ them against your actual reading(s) as currently showing on the meter(s).

If correct then have previous readings been estimated?

Have your payments been credited at the correct amount?

Are the tariff rates applied to the consumption correct?

There could be any number of reasons but your statements and current meter readings should hold the clue.

[WizzyWigg]

@barrycooke
It might be worth having a look at this thread
https://community.eonnext.com/thread...ll=1#post46716
Is there any mention of reversed charges on your statement or online account?