[DeedayUK]

After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:

Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

Any suggestion welcome, before I resort to buying some other replacement.

[WizzyWigg]

Morning @DeedayUK I think if was in the same situation I would resort to using the Hildebrand Bright app rather than spend money on more gadgetry that can go wrong.

[JoeSoap]

Originally Posted by DeedayUK

After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:

Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

Any suggestion welcome, before I resort to buying some other replacement.

Maybe @theunknowntech can give you his thoughts if he's around.

[geoffers]

Originally Posted by DeedayUK

After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:

Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

Any suggestion welcome, before I resort to buying some other replacement.

I wonder if there's any possibility of talking to the manufacturer of the device itself, to see if they can help ...
https://www.in-home-displays.co.uk/

In Home Displays Ltd.
15 Luna Place
Dundee Technology Park
Dundee
Scotland
DD2 1TP

Email: contact@ihdl.co.uk