Another SmartView2 IHD that has lost connection

  • DeedayUK's Avatar
    Level 1
    After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

    After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:


    Name:  SmartView2.jpg
Views: 1842
Size:  21.0 KB

    Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

    It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

    Any suggestion welcome, before I resort to buying some other replacement.
  • 3 Replies

  • WizzyWigg's Avatar
    Level 86
    Morning @DeedayUK I think if was in the same situation I would resort to using the Hildebrand Bright app rather than spend money on more gadgetry that can go wrong.
  • JoeSoap's Avatar
    Level 91
    After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

    After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:


    Name:  SmartView2.jpg
Views: 1842
Size:  21.0 KB

    Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

    It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

    Any suggestion welcome, before I resort to buying some other replacement.

    Maybe @theunknowntech can give you his thoughts if he's around.
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • geoffers's Avatar
    Level 34
    After reading various threads here, I've already figured out that there is basically no hope for my SmartView2 IHD to start working again, but I want to put my case on the record.

    After over a year of trouble-free operation, my SmartView2 IHD suddenly lost its pairing with the meter and now seems to be stuck in a perennial loop, trying to reconnect to the meter:


    Name:  SmartView2.jpg
Views: 1842
Size:  21.0 KB

    Restarting it next to the meter, taking the battery out etc. didn't work. I got on WhatsApp to E.ON Next, and they apparently sent a command to the meter to reset the pairing overnight. In the morning, after restarting the IHD, it briefly displayed a "Woohoo you're connected!" splash screen, but then it went back into the infinite pairing loop.

    It beggars belief that a device that allows little to none user interaction still manages to brick itself for no apparent reason. I wonder if it's possible to remotely install software or firmware updates onto the SmartView2, and maybe one such update went horribly wrong? Or maybe its design was just cr*p from the start, and the device is doomed to fail sooner or later: nice job.

    Any suggestion welcome, before I resort to buying some other replacement.
    I wonder if there's any possibility of talking to the manufacturer of the device itself, to see if they can help ...
    https://www.in-home-displays.co.uk/

    In Home Displays Ltd.
    15 Luna Place
    Dundee Technology Park
    Dundee
    Scotland
    DD2 1TP

    Email: contact@ihdl.co.uk
    Last edited by geoffers; 14-05-24 at 11:24.