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Hey everyone 👋

You may have heard that the Radio Teleswitching Service (RTS) is closing. This means that the radio signal to help control and manage specific electricity meters will be turned off.

When is this happening and how does this affect me?

RTS was introduced before smart meters were around to help manage complex meters such as Economy 7. This is old tech now so the service is due to close in 30 June 2025. We know this date has been extended previously however this will not be extended again, this is the final date.

When this happens the signal to these meters will stop and although you won't go off supply - it would mean that your timer would be affected and won't be able to switch. This also means you would be stuck with either no heating or hot water or constant heating & hot water that will be stuck on permanently (depending on what time of day/night it is switched off).

Also as your meter won't be able to switch between rates properly this could have an impact on your bills.

What does this mean?

This means that we need to get all of these older meters replaced with a shiny new smart meter before this takes place. This will be a big job as we have thousands of customers who still have an RTS meter that needs to be exchanged before 30 June 2025 so it's important to get this booked as soon as possible.

What if I don't want to upgrade my meter?

If you don't upgrade your meter while you won't go off supply you may however find that your meter may not be able to switch between rates and you could be billed incorrectly.

It would also mean that your heating and hot water may be affected and you could potentially be left without any heating and hot water.

We know lots of people are worried about smart meters - did you know there are lots of benefits to having smart meters? 🦉

• You won't have to send monthly readings as your meter will send them automatically! This means more accurate bills too. We know how easy it is to forget to send a reading and you end up with an estimate or a high catch up bill 📃 - which no one wants!
• You will get an in home display that will help you to monitor 🕵 your usage helping you to budget and plan.
• For prepayment customers this means no more trips to the shop to top up you can do it online, through the app or on the phone!
• Smart meters mean we can buy the energy we need rather than estimating what customers use, so we can pass any savings on to our customers through cheaper tariffs . Not only this if you have a smart meter it may open more tariff options up for you depending on your meter set up! Helping both your pocket 💰 and the planet!
• On that note it's kinder to the planet 🌍 People tend to reduce their energy consumption when they can see how much energy they use which means less carbon emissions too!
• You can still access your readings manually, so if you do ever need to send us a reading you can still do this.

Will I be charged for having a smart meter installed?

No, absolutely not! Your meters will be upgraded to smart meters free of charge.

What will happen to my current tariff will this change?

No your tariff won't change, everything relating to your account will stay the same i.e your tariff and payment method etc. The only thing you might notice is a slight change in your peak / off peak times. Having a smart meter though does mean that you may be eligible for more tariffs as it opens more options so if you fancied a change you might find a better rate!

Ok 🤔 so how will I know if I have an RTS meter?

We're contacting all of our customers that have these meters to let them know over the coming months - so please ensure your contact information is up to date and accurate in your account so we can contact you if we need to.

If you get in touch with an energy specialist for any reason they check this for you too as it will show on your account! They will be happy to help get you booked in 😊

The easiest way to check though is in your online account or the app as you'll also see this when you log in: