[kevinp]

My online account says there are issues with the collection of meter readings. If I use the reading from the IHD, it only appears to give one reading - so how will my Economy 7 be correctly measured against the daily usage?

[JoeSoap]

@kevinp

You will have to take the readings from the meter itself.

[kevinp]

Thank you for your prompt reply. So, let's say I have the two readings from the meter. When I look on the website, it only offers one space to submit a meter reading in my account.

[JoeSoap]

@kevinp

You may then have to submit them by phone, or email etc. Contact details can be found in the purple section at the bottom of this page.

[kevinp]

Thank you for your quick and helpful response

[JoeSoap]

@kevinp

You’re welcome. Just be sure the day and night readings are submitted correctly. Check current readings against your latest statement so that you get the right readings against what might be R1 and R2 or T1 and T2 or whatever.