[LakelandStrider]

HI All,

I have contacted support to try and obtain data about my usage and they tell me they cannot collect from my meter and it may need a reset. I provided them with as much info as I could find ref meter type, software and firmware versions via video's (blindly stumbling through menus). I received the following message

(NOTE, I am on about day 4 getting a single reply per day which is a little tedious but I am keen to sort, I have blanked out the individual as it serves no purpose to share but I am on person 3).


I am xxxxxxxx your EonNext Energy specialist, and I will be assisting you in resolving your query.
Trust you are well, Thank you so much for the videos and the effort what I am going to do is send you instructions please try and reconnnect your supply.
DMI
Electricity (Identified with “E” in the MSN e.g 19Exxxxxxx properties should show S2 in properties)

1. Press a button to wake up the meter
   
2. When the Armed HOLD OK screen shows press and hold the OK button
   
3. The screens will automatically cycle through other displays wait for the Armed Hold OK page when this appears hold the OK button as prompted (If you miss this screen then wait for this to cycle round again)

4. After holding the OK button for a few seconds the ENABLED screen will show - your supply is now reconnected

My meter simply rotates through 3 screens

Bill
Import
export

An attempt at searching for a menu structure provided this from this forum. THANK YOU

https://assets.ctfassets.net/z0vjjzs...ter_Manual.pdf


No mention of the "Armed HOLD OK screen" and my stumbling around the menu's and further searching on the internet have not provided any more info to find this elusive Armed HOLD OK screen

Any ideas?

[retrotecchie]

@LakelandStrider

The Armed HOLD OK thing only applies if your meter is configured in Pay As You Go mode. If it's configured as a standard credit meter, you won't see this option.

[LakelandStrider]

Grrr,

amazing, you would sort of guess they would know this sort of thing.

[retrotecchie]

@LakelandStrider

Ah, you would guess wrong, The meter manufacturers do not provide comprehensive end user documentation, and they don't even provide documentation to the energy companies. Most of what we on the forum know is through hard-won experience, trial and error and an awful lot of trawling the darker recesses of the interwebs to find such arcane nuggets as we can and then try and piece it all together as best we can for when it is needed. We do it because we have time on our hands, there's nothing much watching on telly and it's better than basket-weaving.

I hardly think that anyone's customer service training would involve more than just the very basics of reading a meter.

[JoeSoap]

@LakelandStrider @retrotecchie

I think I’m being a bit thick here but I can’t work out the nature of the problem. When I read the Eon Next advice I thought the electric supply was lost.

Am I right in thinking that the supply is good and the meter can be read and readings submitted but the smart meter just doesn’t communicate?

[WizzyWigg]

Originally Posted by JoeSoap

@LakelandStrider @retrotecchie

I think I’m being a bit thick here but I can’t work out the nature of the problem. When I read the Eon Next advice I thought the electric supply was lost.

Am I right in thinking that the supply is good and the meter can be read and readings submitted but the smart meter just doesn’t communicate?

You are certainly not being thick. I'm wondering if the previous post in a different thread from @LakelandStrider might be relevant 🤔

https://community.eonnext.com/thread...ll=1#post49592

[JoeSoap]

@WizzyWigg

Thanks for the link. I’m not much wiser but looks like a smart meter that has never had comms for reasons beyond my knowledge 👍

[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

Thanks for the link. I’m not much wiser but looks like a smart meter that has never had comms for reasons beyond my knowledge 👍

May be wrong but it looks to me that OP wants to get usage information directly from the meter itself.

[JoeSoap]

Originally Posted by WizzyWigg

May be wrong but it looks to me that OP wants to get usage information directly from the meter itself.

Surely that info is in the Import screen referred-to in the opening post 🤔

[WizzyWigg]

Originally Posted by JoeSoap

Surely that info is in the Import screen referred-to in the opening post 🤔

Yep. May be OP wants more in depth data information 🤔.