Hi folks,
We've just received our latest statement and our gas bill for the month there is >1000£, which is even more than our annual estimate (~870£). In the statement, I see that our gas meter reading has gone from 2833 on 04/03/24 to 4215 on 29/03/24. That's just impossible, especially since we've been away on holiday for that past week or so and had turned our heating off etc., so we haven't used any gas in that period. What's more interesting is that the latest super high reading of 4215 is marked as a manual reading---but we have a smart meter and have not provided any manual readings at all.
I'm quite confused as to how this has happened and where they got this manual reading from. We'll be home at the end of this week and I'll check our smart meter then, but in the meantime, I wanted to flag this to them already so they know something is wrong somewhere. I've contacted them via Whatsapp and am waiting to hear back.
Here's what the statement says:
The last few meter readings on our account are:
Any ideas on what's going on here? How do they get a manual reading?
Cheers all,
We've just received our latest statement and our gas bill for the month there is >1000£, which is even more than our annual estimate (~870£). In the statement, I see that our gas meter reading has gone from 2833 on 04/03/24 to 4215 on 29/03/24. That's just impossible, especially since we've been away on holiday for that past week or so and had turned our heating off etc., so we haven't used any gas in that period. What's more interesting is that the latest super high reading of 4215 is marked as a manual reading---but we have a smart meter and have not provided any manual readings at all.
I'm quite confused as to how this has happened and where they got this manual reading from. We'll be home at the end of this week and I'll check our smart meter then, but in the meantime, I wanted to flag this to them already so they know something is wrong somewhere. I've contacted them via Whatsapp and am waiting to hear back.
Here's what the statement says:
- 4.5 units of gas for March 3 to March 4
- 1381.7 units of gas for March 4 to March 28 (I switched from Net Flex to Next Pledge Tracker)
The last few meter readings on our account are:
- 03/02/24: 2716: smart
- 03/03/24: 2829: smart
- 04/03/24: 2833: smart
- 29/03/24: 4215: manual
Any ideas on what's going on here? How do they get a manual reading?
Cheers all,
