I wonder how Eon will react to my request to prove that the meter is not getting a new tarrif update every day. For me, I think it is on them to show that the IHD is faulty and they don't seem to be able to do that without showing me the tarrif on the meter and the date it was ingested. The only other option would be for them to provide another IHD and if that worked okay then I could send it back to them and admit defeat.
I don't really understand why EOn thinks the IHD is faulty - it should communicate with the meter every 10 seconds and pick up all the information from there.
If it's already doing that OK and showing the correct kWh usage the IHD isn't faulty, so the tariff it's picking up can only be the tariff stored on the meter
Good explanation of IHD communicating with the HAN/meter interface here
and there we have it. I have no way to make EON prove that they are not sending updates to the meter. I have to trust their assurance.
Well EON - I don't! But I have no further avenue.
quote: Thank you for reaching out and sharing your concerns regarding your IHD and the tariff updates.
I understand your frustration with the ongoing issue and appreciate your loyalty to Eon. While I regret to inform you that the meter replacement falls outside the one-year warranty period, we do have a partnership with a company where you can obtain a replacement IHD at a discounted price. If you're interested in pursuing this option, please let me know, and I'll provide you with further details.
Regarding your request to check if the meter is receiving tariff updates daily, I can assure you that the tariff updates are not sent to the IHD on a daily basis. They are only sent if the IHD does not have the current tariff information.
Thank you for your understanding and patience.
Afternoon @PaulS2024 . This is from HM Gov website.
Principle 2: Once the IHD is confirmed as being missing or broken and cannot be repaired, a supplier should offer a replacement IHD or provide a means by which a replacement can be purchased.10 Apr 2024 https://www.gov.uk/government/public...be%20purchased.
I'm not aware of any suppliers offering an new IHD if you change.
I think the simple answer is, if you already have smart meters and an IHD (working or not), no supplier is going to offer a free replacement IHD if you change to them.
Last edited by WizzyWigg; 07-05-24 at 21:23.
Reason: Extra information
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
