I understood that the exit fee for this tariff only applied if you were switching supplier, but I have been charged an exit fee for switching to another tariff with Eon.Next. Is this correct?
Morning @Sheffielder Lots have been charged including myself. It's an error. All you need to do is contact customer service and they will reverse it. Ways to contact them is here : https://eonnext.com/contact
Morning @Sheffielder Lots have been charged including myself. It's an error. All you need to do is contact customer service and they will reverse it. Ways to contact them is here : https://eonnext.com/contact
Thank you, that’s good to know. I’ll get in touch with them.
Hi @Sheffielder pleasure. If you can tolerate the music whilst holding I would suggest phoning. Two weeks ago I emailed them and it took 7 days to sort. I think there was a fair number to reverse.
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