[mzmai]

@meldrewreborn @WizzyWigg hello! thank you both so much. To respond to your points, and what i've started doing lately based on your comments:

• Heating: Not sure what you meant by method to heat my apartment but my central box is now set to auto with the following program: P1: 6am, 21.5*; P2: 8am, 12*; p3: 6pm, 21* and P4: 10pm,15*.I also now turn the box off and only switch it on when I feel I need some warmth (rather than leaving it on the whole day like I did before). I also turn off the radiator in the living room if the heating is on and I am in my bedroom.

• Water heater: I'm not sure how my hot water is heated, but it used to be on 24/7! I now turn it off from the box or the switch in the storage room and turn it on before I shower. Sometimes only once a day for about an hour as the water is still hot after a day or 2.

• I also turn the boiler switch off when the water heater or heating is not on.

• Tariff: I am currently on this tariff: Next Fixed 12m v6, which I changed in January from Next Flex. Should I be on a cheaper tariff? Unfortunately the Next Fixed 12m v6 has an exit fee so unless i am changing to another cheaper tariff i am adamant to switch again.

• Thanks @meldrewreborn for doing the costings! I really need to reduce my consumption as it seems. hopefully these changes will lower the cost but if there is something else I could be doing please let me know. Thanks

[meldrewreborn]

@mzmai

You're welcome - hopefully we've helped you.

In general terms we all use more energy in the winter than in the summer and your consumption should now fall each month as the weather and temperatures get better. The summer is a good time to look at all the devices in your home and consider whether they need to be on at all. Even devices in standby use energy and although its not a lot per hour there are a lot of hours in a week (168).

Then as we all know energy costs are high, and will still be high (compared to the period 2015-2019) than what we got used to. So if we heat our homes when we're not there or when we're asleep in bed then that's an expensive waste. Personally I also prize comfort so, I rather than be cold, I'll keep my home to a temperature that I'm comfortable with when I'm in it.

Since you are on a fixed tariff you should look carefully at the terms and conditions about exit charges. In many cases you can switch to a new tariff without exit charges if you stay with Eon Next, but not if you move to a different supplier. I'm afraid I don't have access to the T&Cs for your particular tariff. If you can switch to a new cheaper tariff you should do so - it might even be worthwhile doing so even if there is an exit charge you cannot avoid - but do the maths carefully.

[WayWen]

@mzmai -
(~“ORIGINAL COMMENT DELETED”~)
UPDATE:
I must apologise for this “quick, unthinking, off the mark reply,” as I was just replying in a wrong and temperamental attitude, and simply due to the fact that I'm in the middle of having some minor issues with E-on myself.
My sincere apologies to @mzmai, and much thanks and appreciation to @meldrewreborn and @Mailman for the correction and information 🙏

[meldrewreborn]

Originally Posted by WayWen

@mzmai -
Wow !! There's something seriously wrong with that ?! 😳 And I really don't understand how E-on CAN'T see this !! Either you have a faulty meter or something (or someone) is draining your energy, either that or E-on is taking advantage of you ?! Either way, you REALLY need to get an engineer out, to find out whatever issue this is ?!

Your comment isn't really that helpful to @mzmai. There's no evidence that the meter is faulty or that someone else is draining energy. We don't know the full circumstances, only what we're told and hopefully @mzmai has now got properly to grips with their energy consumption and is acting on the advice previously given. After 5+ months of elapsed time, if problems were continuing, we might have expected some request for further advice - but there's been none.

[Mailman]

Originally Posted by WayWen

@mzmai -
Wow !! There's something seriously wrong with that ?! 😳 And I really don't understand how E-on CAN'T see this !! Either you have a faulty meter or something (or someone) is draining your energy, either that or E-on is taking advantage of you ?! Either way, you REALLY need to get an engineer out, to find out whatever issue this is ?!

If you re-read the extensive reply given by the OP, the larger than expected bills were entirely due to the customer's use of heating and the hot water and they took action themselves to reduce their electricity consumption (less heating and less hot water). The someone 'draining' the energy was the OP and really nothing to do with Eon Next.

The issue that @mzmai might have going forward is that their excessive electricity kWh usage will influence, for some time, the Estimated Annual Usage (EAU) figure that is displayed on the statement. It is the industry-calculated EAU figure that will determine the level of Direct Debit calculated by Eon Next. So it might be the case that the OP needs to get Eon Next to perform a manual calculation of the DD should their revised annual consumption (using their own consumption figures) be greater than say 10% lower than the EAU.

[WayWen]

Originally Posted by meldrewreborn

Your comment isn't really that helpful to @mzmai. There's no evidence that the meter is faulty or that someone else is draining energy. We don't know the full circumstances, only what we're told and hopefully @mzmai has now got properly to grips with their energy consumption and is acting on the advice previously given. After 5+ months of elapsed time, if problems were continuing, we might have expected some request for further advice - but there's been none.

Yeah, I must apologise for that “quick, unthinking, off the mark reply,” I was just replying in the wrong mood as I'm in the middle of having some minor issues with E-on myself.
Kind Regards and appreciation 🙏

[WayWen]

Originally Posted by Mailman

If you re-read the extensive reply given by the OP, the larger than expected bills were entirely due to the customer's use of heating and the hot water and they took action themselves to reduce their electricity consumption (less heating and less hot water). The someone 'draining' the energy was the OP and really nothing to do with Eon Next.

The issue that @mzmai might have going forward is that their excessive electricity kWh usage will influence, for some time, the Estimated Annual Usage (EAU) figure that is displayed on the statement. It is the industry-calculated EAU figure that will determine the level of Direct Debit calculated by Eon Next. So it might be the case that the OP needs to get Eon Next to perform a manual calculation of the DD should their revised annual consumption (using their own consumption figures) be greater than say 10% lower than the EAU.

Thank you for the reply and information, and as I've just explained to @meldrewreborn, I must apologise for this “quick, unthinking, off the mark reply,” as I was just replying in the wrong attitude, but simply due to the fact that I'm in the middle of having some minor issues with E-on myself.
Kind Regards and appreciation 🙏