[PMD]

I 'pay as I go' for energy, and to my knowledge up until a few days ago my account balance was exactly £0 (no more, no less). Today I submitted a requested meter reading, and after doing so I checked my balance on the slim chance the charge was reflected there yet. Imagine my surprise when I see that my £0 account balance is now apparently £200+ in credit!

I'm not one to look a gift horse in the mouth, but neither am I one to take apparent good fortune for granted.

I haven't done anything myself to cause this, and I'm not aware of any further government help or schemes that could explain it (and I certainly haven't heard anything about any). I've already received this year's Warm Home Discount, and anyway the amount is too high.

So is this an admin mistake, or a website glitch? Or can I celebrate in safety?

Thanks

[JoeSoap]

@PMD

Sounds like you Pay on Receipt of Bill as opposed to Pay As You Go. Always best to submit a reading monthly to keep potential issues to a minimum.

If you prefer to pay that way as opposed to a fixed monthly DD then you can elect to pay by Variable DD which means you only pay for what you use each month but benefit from the DD discount.

[PMD]

Ah, problem solved, I think.

My last few bills were estimated and I just paid them as they came, and it seems I was overpaying, according to my current manual read.

[Connor_EONNext]

@PMD Glad to see that you've got to the bottom of this, from what you have said it does seem you we're slightly overpaying to over-estimated readings - then when an actual read was submitted your balance corrected itself. Have you thought about getting a smart meter at all? That way your read will be taken automatically 😁