[dazd1970]

Smart meter, does not send gas readings to Eon. Electric goes through OK, IHD shows correct readings.

Still awaiting a fix, since December 2021!


I spoke to someone at Eon via Twitter on December 21st 2021. I was informed it would be sorted. I contacted them several times after that, via Eon chat and email, until I was effectively told to put up and shut up about it, by someone on the chat system!

Still to this day no gas reads go in and I have to submit them manually. This is not an issue, but the fact they have not resolved this, while taking vast amounts of money for what they provide, stinks!

Below is the content of an email sent to me on 27th June 2022. This was before I finally gave up chasing it!

Thank you for getting in touch, I hope you are well.
The issue with your SMART meter has been logged and we are currently working on getting this fixed.
Below I have outlined the issue with your meter and what we are doing to resolve this.
ISSUE - We can communicate with the meters but when we try and get readings from the meter on a monthly/daily/half hourly basis we are getting them come back to us blank.
HOW TO RESOLVE - The smart team are already aware of this and will be looking into the reasons why and working on a fix with the DCC.
WHAT THIS MEANS FOR YOU - Your meter will still record consumption and you will be able to physically get a reading from the meter. Please provide us with manual readings for now. The smart team are working on a solution with the DCC to get these resolved.
Please be patient with us whilst we work with the DCC to re-connect back to your smart meters.
If you have any further questions please do not hesitate to get in touch.

Thank you for your time, enjoy the rest of your day.

Kind regards,

Jaraad,

E.ON Next Energy Specialist.
Jaraad from E.ON Next

I would more than happily switch away from Eon, not because I am petty, I just believe in companies providing what we pay for. But I gather the same smart meters and IHD's remain and get taken over by the new supplier, so what else can be done to resolve this?

[WizzyWigg]

@dazd1970 I had exactly the same problem. I've only just (January 2024) started to get smart readings, after 3years. It's Industry Wide Issue.

This was the information I was given:
"opened as per faulty Smart form - Known issue - Gas Smart reading files are coming from the meter to BOL, however they are blank/missing read data. This is a known industry-wide issue. We're waiting on a fix for the issue, but we don't have a timeframe for this. An engineer will not be able to fix this and we need the customer to give manual reads for now."