Contact you bank to reverse the Direst debit using the Direct Debit Guarantee - its instantaneous.
Then contact Eon Next to find out what's going on. If you have not given authority for a Direct Debit then this is a very serious matter and deserves that you make a complaint.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
If you want payments from Eon Next straight to your bank account then from my experience you need the DD in place. Without a DD you may have to wait for cheques. That’s normally the case for credit refunds in any case.
It might be worth checking with customer service before you cancel the DD if you prefer to be paid by bank transfer.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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