Just after some advice please , I’m currently on the Next Drive Tariff which is 12months but as i understand it has no exit Fees. I would like to transfer my tariff to the new cheaper V2 Next Drive Tariff but am being told that I’m not eligible when i have emailed customer support .I have also called a couple of time but the advisors don’t seem to know of the procedure to transfer, if anyone could advise that would be great .
Thanks , yes what i thought i could just switch to a std tariff for a day if they don't allow a switch from the next drive to v2 but getting no where with customer support via email or phone
@Rich71 Just for interest has Customer Services given you any reason why you can't change? I've changed a couple of times mid term with no difficulties.
CS just say i’m not eligible with no explanation - thanks for the link - that makes sense. The CS is shocking that ive had in the last week - ill probably just go to another supplier as that will be easier by the sounds of it to get a better tarrif.
@Rich71 That's strange. Just had a look in the T&C's.
May be there's something with special with Drive but it's not obvious. You could always complain. Ways to do so in the purple area at the bottom of the page.
CS just say i’m not eligible with no explanation - thanks for the link - that makes sense. The CS is shocking that ive had in the last week - ill probably just go to another supplier as that will be easier by the sounds of it to get a better tarrif.
I see they've now come out with a Drive-V3 tariff which is even cheaper. However I'll probably have to wait until the middle of June before I can switch, if they won't let you change mid-term
Hi @Rich71 👋, I hope your good! I appreciate this was posted some time ago however were you able to get this issue sorted? We'd love to hear back from you 😊.
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