take pictures if you can. Contact them ASAP and demand an emergency meter replacement. If it’s not done quickly the consumption will be estimated which is not ideal.
make triple sure of your facts. Is it a smart meter? If so, was it sending readings OK.
you can turn off the meter via the stop valve and observe whether the meter still increments, which of course it shouldn’t but it would prove it’s faulty.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Hi, thanks for coming back to me. I have contracted EON through Whats app as they are closed today. I have taken pictures and sent our previous meter readings. I have checked and its not a smart meter, though it is Zigbee capable. Ill try turning the gas off and see what happens thanks.
Hi, the gas stop valve has been turned off for about half an hour and the meter hasn't gone up. I have contacted the person who looks after our boiler to come and have a look to make sure that nothing has gone wrong.
I checked the Hugo app I use, just to keep a rough eye on our usage for electricity and gas (I don't pay any attention to the prices), it connects to our EON account. As you can see just on 1 day the 3rd Feb we have had a crazily high gas usage, just on 1 day. I don't understand whats going on. Surely as this has come from our account, somebody should have noticed.
@Theldron
I confess to being confused - I think it is a smart meter otherwise how is the Hugo app getting daily consumption data. Others with more knowledge will correct me if I'm wrong. (I don't have one so I have no hands on experience!)
But it appears to be a one off glitch - still better to get meter replaced as its clearly faulty!
@Mailman Yeah I always go to the outside meters, we don't have a house display, it broke a while back and EON didn't send me a new one no matter how many times I requested one.
Does Eon Next lift reads automatically from your meters? If they do, what was the last smart meter reading shown on your last statement and what is the actual meter read now? If they don't, do you provide customer reads yourself? Again what was the last customers read you provided and when was it provided? Again what is the actual read now? Hugo's data will not necessarily be correct but if there is a huge gap between 2 meter reads then yes time to request help urgently. FWIW I had an erroneous consumption figure in Bright for over 7520 kWh gas in one 30 min period just after 7am on the 30th August 2021 but this was not reflected in the correct smart meter read advance in the subsequent statement so I have experienced wildly inaccurate app data.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
