[Theldron]

Hi both, I have checked my meters through the site and they are both working in Smart mode. I'll try again with Bright tonight it wouldn't let me verify my email after registration. So whether there was just an issue.

[Theldron]

Hi I have tried the bright app again on my phone and it let me in. It asked me if I had a IHD I said no, and I just needed to add in the details of one of the meters and take photos of the Meter number from my latest bill and my address. Hopefully a couple of days and it will be working. Thanks again

[Theldron]

Hiya, Bright has started picking up the readings. I added the electric meter and it picked up the gas meter automatically.

[WizzyWigg]

Originally Posted by Theldron

Hiya, Bright has started picking up the readings. I added the electric meter and it picked up the gas meter automatically.

That's great news 👍. You should now have access to their parent glowmarkt.com where you can download the.csv file for your usage data. Ways to do so:
Go to support in Bright then go down towards the bottom of the page and you'll find how to download the.csv file.

[Theldron]

Originally Posted by WizzyWigg

That's great news 👍. You should now have access to their parent glowmarkt.com where you can download the.csv file for your usage data. Ways to do so:
Go to support in Bright then go down towards the bottom of the page and you'll find how to download the.csv file.

Brilliant thanks. It says it will take a few days to populate the data. Will it grab historical data?

Had an email from EON today, I had to give meter readings and take photos of the meters as well. So we'll see what happens now.

[WizzyWigg]

Hi @Theldron It should in theory go back 12 - 13 months 🤞.
As you say let's see what happens with EoN. Keep us updated.

[Mailman]

Originally Posted by Theldron

Brilliant thanks. It says it will take a few days to populate the data. Will it grab historical data?

Had an email from EON today, I had to give meter readings and take photos of the meters as well. So we'll see what happens now.

I have all the Bright data going back to August 2021 when I moved in available via the app so I'm presuming you can lift the data required for early February without issue. Best of luck getting sorted. 👍

[Theldron]

Hi all, hope you are well. Just to give you an update. Eon have acknowledged there is an issue with the meter and that the high readings are wrong. Interestingly they lost communication to our gas meter around the same time the high readings came about, so they are looking into it.

[WizzyWigg]

Originally Posted by Theldron

Hi all, hope you are well. Just to give you an update. Eon have acknowledged there is an issue with the meter and that the high readings are wrong. Interestingly they lost communication to our gas meter around the same time the high readings came about, so they are looking into it.

Good news. Keep us updated. 👍

[Connor_EONNext]

Hello @Theldron - Connor here 👋 I'm glad to see the team are looking into this, have you got any updates for us?