OK. Do you have the opening reading from when you moved in? Can you take a reading now? If its a smart meter can you log in to your online account and get some accurate readings.
Because if your bills are being estimated (or your DD has been estimated on the basis of what the previous occupants used) then what you are paying and what you are actually consuming might be totally dislocated. Accurate data is need before all else.
I'm assuming it is a smart meter (because it has a blank screen) and I'm thinking you haven't read it manually before (because you don't know how to do i) No Problem!!. It might be worthwhile using the in home display to monitor consumption and using the Bright app to get access to more data. Having said that we've no evidence the smart meter is fully functional yet -hopefully it will be, because if not you are going to need a lot of help on this one.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.