I had a smart meter installed months ago to measure electricity consumption. It has never worked. I still need to provide Eon Next with monthly readings.
The engineer who installed the meter said he would return a few days later to supply and connect the indoors display. He never came back.
Radio waves are funny old things. Your neighbour may just be within the very edge of a reception area and you might just be outside the limit.
Your neighbour may have a different brand of communications hub that may or may not have slightly better range than yours.
You meter may be affected by interference issues, or even by the materials used in the construction of your property.
There are any number of reasons why a smart meter may work fine in one location but will not work just ten metres away.
Is your meter actually visible on the smart network? If it is, then the issue lies with E.On Next. If it's not visible then there is obviously a communication issue.
See whether or not your meter is visible to the network here:
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Yes Joe, I did contact Eon Next Customer Service. The person I spoke to did not appear to me as having any particular technical expertise to address the issue. They told me that the meter did not work because it could not communicate with the receiving infrastructure. I find this explanation difficult to accept as my neighbour's meter, located indoors and only a very short distance away, but installed by a different provider, seems to work perfectly.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
