[shaza]

if there isnt enough in bank for direct debit will they try again,was due 29th jan d/d in bank 30th but still not taken 3rd feb

[WizzyWigg]

Hi @shaza This section is from the Residential T&Cs.

4.3.11 If you agree to pay your energy charges by Direct Debit but that arrangement fails due to insufficient funds, we will let you know and re-present the automated instruction within 5 working days. If your bank still won’t pay us, or if you tell us you don’t want to pay by Direct Debit any longer, we’ll change the way you pay. We’ll give you nine days’ notice, then we’ll start sending you bills instead of statements. You’ll have to pay these within 7 days. We may transfer you to the non-Direct Debit version of your tariff (which may not have the same beneficial rates or charges as applied to the original version of your tariff) and will give you notice of any change to the terms of this agreement. If your tariff does not have a non-Direct Debit version, we may transfer you to the nonDirect Debit version of our standard tariff. In either of these cases your monthly payments may not be enough to pay for your usage and then there may be an outstanding balance due for payment immediately.

[meldrewreborn]

@shaza

I really don’t know. The DD process takes a few days to set up, and you are generally notified in advance of the payment being due.

they may email you with what if anything they’ll do about it. You could make a one off payment but that might confuse the computer.
speaking to customer services might be appropriate.

[WizzyWigg]

@shaza This link might be of help, but certainly contact Customer Services ASAP.
https://www.moneyhelper.org.uk/en/ev...%20it%20anyway.

[Connor_EONNext]

@shaza Hello 😁 Did you manage to contact an Energy specialist and get this all resolved?