Sit tight and hope it gets it's act together. This sort of thing happens quite regularly.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Then try using the Hildebrand Bright app. It can give you historical usage once populated.
Saying that I'm afraid nothing is totally reliable. My smart meters have a mind of their own and only work when they want to.
They probably both stopped working for exactly the same reason. The meter is not sending data. Eon, Bright and apps can only get data via DCC over the WAN network. The normal IHD gets it's data directly from the meter via the HAN. But we've heard anecdotal evidence from other forum members that any hang-ups in WAN communication can freeze HAN communications until the connectivity issue is resolved. Secure Liberty electricity meters and some Aclara models exhibit this behaviour. There may be others.
One possible line of attack is to contact customer services and ask them to pull a smart read from the meter for test purposes. If they can pull a read, connectivity is obviously working, but sometimes sending an explicit read request to a specific meter can 'unblock the pipe'.
Damn there is no "bright dcc app" - the app is the same but because I have their IHD it ignores the DCC data. But I can see the date the DCC has updated and it's dats out of sync... just the dates don't match... what a mess 😂
Welcome to the joys of smart metering, I'm glad I don't have one and that feeling just grows every time I read of another situation like yours.
My advice to anyone thinking of getting one. Don't. There are solutions that integrate with a dumb meter that will bring far more detail and granularity to your data (your data, not DCC's or the suppliers) if you need that, but you can't go wrong with a pencil and paper or a spreadsheet 👍
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