@meldrewreborn
From my experience when I changed from Flex to a fix back in July and misread my meter, phoning up customer services to correct my reading, within minutes of submitting an erroneous one online did no good at all. When I explained I had misread a 3 for an 8 and had submitted a reading 500 units larger than it should have been I was told it would be corrected immediately, and the CS advisor (I refuse to call them 'energy specialists because they aren't) said 'yes, that's all been done for you'. I asked if a new statement would be produced and was told it would show up on my account within a few minutes.
Three days later, no update or correction. I manually submitted a new correct reading which was accepted, but I was still billed at the old higher rate for 500 units and recredited at the new lower tariff for 487 of them, costing me around a tenner. Lesson learned...double check before submitting, but the error was never addressed by E.On Next.
From my experience when I changed from Flex to a fix back in July and misread my meter, phoning up customer services to correct my reading, within minutes of submitting an erroneous one online did no good at all. When I explained I had misread a 3 for an 8 and had submitted a reading 500 units larger than it should have been I was told it would be corrected immediately, and the CS advisor (I refuse to call them 'energy specialists because they aren't) said 'yes, that's all been done for you'. I asked if a new statement would be produced and was told it would show up on my account within a few minutes.
Three days later, no update or correction. I manually submitted a new correct reading which was accepted, but I was still billed at the old higher rate for 500 units and recredited at the new lower tariff for 487 of them, costing me around a tenner. Lesson learned...double check before submitting, but the error was never addressed by E.On Next.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
