Price increases - get those readings in

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  • retrotecchie's Avatar
    Level 92

    From my experience when I changed from Flex to a fix back in July and misread my meter, phoning up customer services to correct my reading, within minutes of submitting an erroneous one online did no good at all. When I explained I had misread a 3 for an 8 and had submitted a reading 500 units larger than it should have been I was told it would be corrected immediately, and the CS advisor (I refuse to call them 'energy specialists because they aren't) said 'yes, that's all been done for you'. I asked if a new statement would be produced and was told it would show up on my account within a few minutes.

    Three days later, no update or correction. I manually submitted a new correct reading which was accepted, but I was still billed at the old higher rate for 500 units and recredited at the new lower tariff for 487 of them, costing me around a tenner. Lesson learned...double check before submitting, but the error was never addressed by E.On Next.

    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
  • meldrewreborn's Avatar
    Level 91

    I would have sued them through money claim online unless they billed me correctly. Normally just the threat is enough.
    Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.