I am not sure how many times you want to frighten vulnerable adults with bills which show large debits, even thought they are signed up to a scheme to assist them.
But well done, I spoke with an agent earlier and explained how I had explicitly informed them not to send correspondence by post, yet you still did and within that letter you informed my vulnerable in-laws that the support agreement that they had signed up to had not removed their deficit as was informed, their bill was now £550 in debt.
The agent was supposed to send me an email so I could reply to it showing all of the interactions that I have had, no email has arrived.
My utter disgust at your behaviour towards elderly and vulnerable clients is beyond comprehension, my relatives have me to fight their corner, but how many vulnerable people have you scared with these bills?
It's never our intention to cause any distress, it may have been the case that the letter may have been sent before the preferences had been updated. In all honesty, it would be best to take a look at the account to see what's happened and then discuss the next steps of what we can do to help with this.
You're welcome to pop me a PM and I'd be happy to take a look.
We're here to help and support all of our customers 💜
Knowledge is power, community is strength, and positive attitude is everything 💜
Thank you for your response, unfortunately the letter was sent weeks after the changes, I hate to say it but your invoicing system is ****!
I am not sure how many other vulnerable people have been scared and turned their heating off, but that invoice will have definitely have caused that to happen.
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