We are having a problem connecting to our electric smart meter and this is preventing us switching to the next drive EV tariff. It seems the gas smart meter has started communicating but not the electricity one so I'm hoping someone can help here as we are not getting anywhere with customer service.
I have a photo of our smart meter but for some reason can't upload it. The red light flashing at bottom every second
Wan and Han flash once every 5 or 6 seconds at the same time.
Photos of meters and comms hub will definitely help get better advice. If using a mobile then turning to landscape when taking the photo and when trying to upload it will help. In landscape you will see the little icon with mountains above the reply box.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Also, may I ask how long since the meters were installed and have they ever worked properly? It can take several weeks for smart meters to fully function.
When they work properly smart meters can be very useful, but when the system has communication issues they can be very difficult to get resolved. You have to keep pressing customer services, make use of the complaints system and stick at it.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
When they work properly smart meters can be very useful
I've yet to see any real evidence to back that claim up 🤣🤣🤣
Welcome back to Blighty, by the way 😎
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I've yet to see any real evidence to back that claim up 🤣🤣🤣
Welcome back to Blighty, by the way 😎
Well if you want some of these specialist deals you need a function smart meter, so they do have their plus points. But if the supplier can’t ensure that communications are up to scratch then customers are excluded from the deals
They don't have any 'specialist deals' I'd be remotely interested in. And as the standing charges for customers appear to be going up again by another £16 in April, sanctioned by OFGEM as a way of getting us regular paying punters to offset the debts of delinquent customers, I think my plans to go 100% off-grid this year will now be accelerated somewhat. I might well be phoning them after Christmas and asking them to remove my electricity meter at the of March!
I think it was 2021 or 2022 when we had them installed by British Gas and they worked properly before we switched a couple of months ago. The switch was not a smooth process though so maybe we need a bit more time. British Gas took our supply back. I've just done the check on citizen's advice and it says it's working in smart mode and that we have a SMETS2.
I've managed to get an image uploaded, I hope!
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