The best thing to do is to contact customer service by one of the means in the purple section at the bottom of this page under Contact Us. I'm sure the issue can be resolved.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Retrieve any supporting statements from your online Eon Next account and check the closing meter reads. You need to check your opening statement from BG to ensure these reads are the same and that the Meter Serial Numbers are identical. Make sure that the day/night readings have not been botched in the switch. There must be some rationale for such a high bill even if it is wrong.
Do you also have bill records and a payment history for the last six months you have been with BG? It might be wise to have that information to hand too.
I moved in December 2021 and tried to bring my account for the old property to the new. Final reads and bills for the old property were perfectly fine, but it took almost six months to finally get the new property correctly registered on my account. I was still paying the monthly DD (£43 a month) which was being credited to my account balance) but no bills were produced. I'd racked up a large credit balance with E.On Next, but was still obliged to pay the previous supplier at the new property (EDF) who sent me a rather large bill for the six months they were supplying electricity, unbeknownst to me!
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@WalterC Hello 👋 I would definitely speak to one of our Energy Specialists about this. Some great advice by @retrotecchie and @Mailman here to have a look for statements and check closing reads - keep us updated if you can 😀
🌳Together we can work to achieve a more sustainable Future 🌳
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
