The best thing to do is to contact customer service by one of the means in the purple section at the bottom of this page under Contact Us. I'm sure the issue can be resolved.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Retrieve any supporting statements from your online Eon Next account and check the closing meter reads. You need to check your opening statement from BG to ensure these reads are the same and that the Meter Serial Numbers are identical. Make sure that the day/night readings have not been botched in the switch. There must be some rationale for such a high bill even if it is wrong.
Do you also have bill records and a payment history for the last six months you have been with BG? It might be wise to have that information to hand too.
I moved in December 2021 and tried to bring my account for the old property to the new. Final reads and bills for the old property were perfectly fine, but it took almost six months to finally get the new property correctly registered on my account. I was still paying the monthly DD (£43 a month) which was being credited to my account balance) but no bills were produced. I'd racked up a large credit balance with E.On Next, but was still obliged to pay the previous supplier at the new property (EDF) who sent me a rather large bill for the six months they were supplying electricity, unbeknownst to me!
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@WalterC Hello 👋 I would definitely speak to one of our Energy Specialists about this. Some great advice by @retrotecchie and @Mailman here to have a look for statements and check closing reads - keep us updated if you can 😀
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