Waiting for current data on ihd

Level 6

RAJK

22-11-23

24209 views

Yes I have reset it.
Yes I have taken it off the charger and switched it off for 2 hours.
Yes I have been switched it on as its sat next to the electricity meter!

It shows that message, with the signal icon ( top left) flashing and then after a while the 3 light buttons alight and the device powers down showing then starts up says "welcome to your energy supplier"shows the serial number and then goes again.
The clock states 0:00.
was working fine yesterday.

Not sure what else I can do.
Ive rang eon this morning and await with baited breath

Attached Images

Last edited by RAJK; 22-11-23 at 16:10. Reason: Add pic

42 Replies

Level 91

JoeSoap

22-11-23

@RAJK

You could try the Citizens Advice smart meter checker to see it they can be found on the network …

https://smartmetercheck.citizensadvice.org.uk/

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 6

RAJK

22-11-23

Originally Posted by JoeSoap

@RAJK

You could try the Citizens Advice smart meter checker to see it they can be found on the network …

https://smartmetercheck.citizensadvice.org.uk/

it's been working fine since I've had it last year and just had this error in the last day. Surely of it's now not recognised I would expect eon to send me a suitable replacement?

Level 91

JoeSoap

22-11-23

Originally Posted by RAJK

it's been working fine since I've had it last year and just had this error in the last day. Surely of it's now not recognised I would expect eon to send me a suitable replacement?

May be a comms issue so the meter checker is a good start.

Level 6

RAJK

22-11-23

Originally Posted by JoeSoap

May be a comms issue so the meter checker is a good start.

Okay thank you , I'll give it a go later and report back.
thanks again

Level 6

RAJK

22-11-23

Checked and all should be fine.

Attached Images

Level 91

JoeSoap

22-11-23

Originally Posted by RAJK

Checked and all should be fine.

Can you tell us the exact status of the lights on the comms hub... particularly the HAN. Are they red, green, off, flashing or solid. If flashing then at exactly what rate.

Level 6

RAJK

22-11-23

As per image. No lights are on

Level 92

retrotecchie

22-11-23

Originally Posted by RAJK

As per image. No lights are on

Not on the IHD, but on the meter comms hub itself...

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 92

retrotecchie

22-11-23

Originally Posted by RAJK

it's been working fine since I've had it last year and just had this error in the last day. Surely of it's now not recognised I would expect eon to send me a suitable replacement?

No, you expect wrong. If the IHD is more than 12 months old...it's not going to happen.