Following a short power outage yesterday my IHD now displays the dreaded ‘Waiting for current data’ message. It also shows a flashing Wireless signal strength symbol.
I have tried powering off the display waiting 5 minutes and moving it next to the meters, before powering it back on but this has not resolved the issue.
Following a short power outage yesterday my IHD now displays the dreaded ‘Waiting for current data’ message. It also shows a flashing Wireless signal strength symbol.
I have tried powering off the display waiting 5 minutes and moving it next to the meters, before powering it back on but this has not resolved the issue.
Who do I speak to in Eon to resolve this?
Did you let the battery go flat before switching back on?
I don’t think so as it was only a short power outage of less than 1 hour.
It's worth unplugging your IHD, let the battery in it go flat, then move as near as you can to the comms hub / meter, then plug back in and switch IHD back on.
Allow about half an hour to connect.
Last edited by WizzyWigg; 17-11-23 at 13:01.
Reason: More information
@LRHOver some great advice by @WizzyWigg- How long did you leave the IHD near the meter to reconnect? How far from the meters do you usually place the IHD?
🌳Together we can work to achieve a more sustainable Future 🌳
A couple of hours. The IHD usually sits about 20 feet from the meters, which has not been a problem in the past. It’s now sitting 3 feet from the meters and still not connecting.
A couple of hours. The IHD usually sits about 20 feet from the meters, which has not been a problem in the past. It’s now sitting 3 feet from the meters and still not connecting.
Turn off your WiFi router if you have one for about 30 minutes and put any devices into flight mode. That way, you'll reduce the amount of 2.4GHz RF floating about the house and give the IHD a better chance of establishing a connection. If it reconnects ok, then turn all the WiFi back on again. It may not work but it will give the IHD and comms hub a fighting chance.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Alas the WiFi router fix did not work either. Does anyone think a remote switch of the communications hub off and on again might resolve. And how interested might Eon be in doing this? I’m thinking not very interested, especially if my Smarts are still sending readings to them, which i think they are.
The best way to reset a hub is to power cycle it. That involves a meter engineer pulling the DNO fuse, counting to ten, and putting it back in again. Not something they are going to want to send an engineer out for. There are other ways to do it but they are not recommended and also slightly illegal.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
